Job Description

COMPANY OVERVIEW:

Build your career as a VA specializing in Guest Services and Operations with Metro Detroit's top short-term, furnished accommodations provider.

Who are we?

Our team’s mission is to deliver exceptional service and ensure that our properties are immaculate, comfortable, and meticulously maintained so that we can provide our guests with a 5-star experience - every time. 

With a commitment to excellence at the core of everything we do, our values always remain the same:

• Customer Service: We are dedicated to providing each guest with the best 5-star customer experience.
• Communication: We maintain honesty and transparency in all our dealings.
• Quality: We strive for the highest standards in all aspects of our operations.
• Flexibility: We provide flexible work conditions to help you maintain your professional and personal commitments and foster a happy work/life balance.

Why Join Easy Stay?

At Easy Stay, we take the time to get to know our employees and provide a supportive environment where we celebrate diversity. We are committed to creating an inclusive environment for all employees. 

Join us to be part of a team that values professional growth, innovation, and community.

POSITION SUMMARY:

If you are a detail-oriented professional with a track record of delivering high-quality, consistent results, we have a remote opportunity for you.

As our Lead Guest Services & Operations Coordinator VA , you will be at the heart of guest service and operations, ensuring that our processes run smoothly during the night shift while maintaining our high standards in guest communication, listing management, and administrative tasks. Reporting directly to the Remote Operations Manager, your expertise in organization, strong communication skills, and ability to use our various online tools will be critical to providing guests with a flawless experience - all from the comfort of your home office or anywhere in the world. 

Interested? 

Apply today to begin this remote role where your patience and precision in navigating tasks will drive our success and unlock exciting future opportunities for you.

RESPONSIBILITIES:

• Guest Messaging: Monitor and respond to guest inquiries across platforms such as Airbnb, VRBO, Booking.com, Open Phone, Zillow, and Furnished Finder within 3 minutes or less, ensuring prompt and professional communication.

• Listing Management & Optimization: Utilize tools like Owner Rez (PMS), Rank Breeze, Price Labs, and Breezeway to manage and optimize around 75 listings, adhering to established procedures.

• Admin Work: Create and manage lease agreements, invoices, and other administrative documents, following company SOPs. Assist in updating SOPs as necessary and gather signatures using tools like DocuSign.

• Claims & Damage Disputes: Handle claims with Airbnb & Safely, managing damage disputes efficiently. Organize evidence, including video footage, and work with vendors and team members to ensure successful claims processing.

• Oversee email marketing using softwares such as Mailchimp

• Collaborate on social media marketing (mainly facebook and instagram)

QUALIFICATIONS:

• Previous experience in a Lead role, preferably in the short-term rental industry, is required.

• Proficiency in platforms such as Owner Rez, Rank Breeze, Price Labs, Breezeway, Mailchimp, and all major OTAs is highly preferred.

• Strong communication skills with the ability to respond promptly and professionally to guest inquiries.

• Exceptional organizational skills with the ability to multitask and adhere to detailed procedures.

• Familiarity with tools like Monday.com, Discord, and Google Drive.

• Ability to work independently and efficiently during night hours

• Familiarity with marketing design creation

• Experience bringing marketing strategy ideas to elevate the company and boost visibility

COMPENSATION & BENEFITS:

Hourly Wage: $6 - $9 per hour based on experience and achievement

Bonus: 

• Opportunities for performance-based bonuses. 

Benefits:

• Employee recognition programs
• Opportunities to grow within the company

Schedule: Flexibility to work 6 days per week, totaling 48 hours, with training scheduled from 3 PM EST - 11 PM EST during your first two weeks.

Apply now to take the next step in your VA career with us at Easy Stay!

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