About US: We are a company that provides innovative, transformative IT services and solutions. We are passionate about helping our clients achieve their goals and exceed their expectations. We strive to provide the best possible experience for our clients and employees. We are committed to continuous improvement and innovation, and we are always looking for ways to improve our services and solutions. We believe in working collaboratively with our clients and employees to achieve success.
DS Technologies Inc is looking for IT Support Specialist (Help Desk) role for one of our premier clients.
Job Title: IT Support Specialist (Help Desk)
Location: Remote(Only W2)
Industry: Information Technology
Job Category: IT Support / Help Desk
Application Process: Write According to candidates experience level
To move forward, candidates are required to complete the AI test using the link below And Further Step Move Forward For Submission After Completion Of Test
Junior - Level Micro ai link :-
Mid - Level Micro ai link :-
Senior - Level Micro ai link :-
Overview:
You will serve as the primary point of contact for end users, representing the broader IT organization and ensuring that all hardware, software, network, and service requests are resolved with maximum efficiency. You'll troubleshoot and diagnose technical issues, escalate when necessary, and follow through to resolution-both remotely and onsite.
Position: Contract [e.g. 6 months] (Possible extension)
Responsibilities:
Provide front-line technical support for desktops, laptops, mobile devices, printers, and network connectivity
Analyze, troubleshoot, diagnose, and test technical issues to identify root causes
Log, track, and manage incidents through to resolution, escalating complex problems appropriately
Perform routine maintenance, upgrades, and installations of hardware and software
Document procedures, solutions, and user guides; communicate IT policies and best practices
Consult with users to gather requirements and offer tailored solutions or workarounds
Follow up with end users to verify satisfaction and close support tickets
Assist with special IT projects, deployments, and migrations as needed
Requirements & Qualifications:
2+ years of help-desk or user-support experience (or equivalent)
Strong familiarity with Windows and macOS environments, common business applications, and basic networking concepts
Excellent verbal and written communication skills; customer-service oriented
Able to work independently and as part of a team, both onsite and offsite
Valid, clean driver's license and reliable transportation for travel between sites
If you are interested, Kindly share your resume to Nikitha@dstechnologiesinc.com
Thanks
DS Technologies - Team
DS Technologies Inc. is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment for all employees and applicants for employment and prohibit discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic in accordance with applicable federal, state, and local laws. We actively seek to build a workforce that reflects the communities we serve and encourage applicants from all backgrounds to apply.
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