An IT services firm based serving over 800 clients nationwide, is seeking an experienced Level 2 IT Support Technician. We’re looking for a tech-savvy professional who can work across diverse technical environments and handle complex troubleshooting. This is a fully remote role, and candidates must have a quiet, dedicated space to work from at home.
The ideal candidate will have prior experience working for a Managed Service Provider (MSP) or supporting multiple technical environments. Strong customer service skills are essential for success in this role. The company offers a great work environment, career development opportunities, and competitive compensation.
Responsibilities:
Provide support, administration, and maintenance for desktops, laptops, and light networking issues
Configure new computer hardware and software (primarily Windows-based)
Perform upgrades and configuration of desktops and peripherals
Troubleshoot desktop and server issues
Respond to service calls, resolving issues directly or escalating as needed
Log support requests and responses using the Service Desk system
Install and upgrade software
Assist in administering a Windows environment
Experience supporting, diagnosing, and troubleshooting PC hardware, software, and network-related issues
Strong knowledge of Windows desktop operating systems
Familiarity with light networking
Experience with enterprise antivirus software
Active Directory and Group Policy knowledge
Experience with MS Exchange, Office 365, and hybrid Outlook environments
Printer administration experience
College degree in Computer Science or related degree and/or IT Certifications such A+, Network+ etc.
Excellent interpersonal and communication skills — you will be representing the company
Ability to clearly document and summarize problems and resolutions
Comfortable working with a diverse population, including clients with strong accents
Willingness and ability to learn new tools and technologies
Responsible, reliable, and self-directed
Able to prioritize and triage effectively
Exercises good judgment and professionalism in client interactions
Dedicated to following issues through to resolution
Must have a quiet, distraction-free home workspace
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