Job Description

JOB SUMMARY

Responsible for Coaching and development of a team of Sales Supervisors in a fast-paced, dynamic Call Center Sales environment. Accountable for meeting and exceeding established sales goals.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Professional and highly motivated Manager with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment.

Motivate a team of individuals to meet or exceed established sales targets.

Develop new sales strategies within the call center to maximize opportunities.

Ensures that company revenue goals are met and exceeded in all areas, including connects, upgrades and additional revenue generating units (RGUs).

Daily monitoring of activities to ensure quality standards are met or exceeded.

Daily monitoring of individual and team sales performance.

Establish and maintain interdepartmental relationships to ensure alignment on all Charter

Communications initiatives.

Candidates must have ability to work in a pay for performance and structured environment and respond to customer/employee inquires within a timely period.

Handle all customer complaints and escalations as required.

Perform other duties as required by management.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English

Knowledge of cable and telecommunications products and services

Ability to work variable hours

Ability to work a five-day work week which must include one weekend day

Required Education

Bachelor’s Degree or equivalent work experience required

Required Related Work  Experience and Number of Years

Call Center Management Experience - 5+

Call Center Sales Manager experience - 1

PREFERRED QUALIFICATIONS

Preferred Bilingual Spanish

WORKING CONDITIONS

Office environment

PHYSICAL AND MENTAL REQUIREMENTS

Physical Requirements

Ability to work seated for prolonged periods of time

Mental Requirements

Ability to communicate effectively with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner Ability to handle multiple projects and tasks

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to use personal computer and software applications (I.e. Microsoft Word, Outlook, etc.)

Ability to work with others to resolve problems, handle requests or situations

#LI-TH

SIB530 2025-55196 2025

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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Job Tags

Full time, Work experience placement, Local area,

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