Description
Make a difference in hundreds of lives a week! We are looking for a dedicated, self-driven individual who can help our teams and our clients with medical advice and que stions on our online chat platform . This position is a great opportunity for Assistants, Technicians, and RVTs to utilize their medical skills and knowledge to help patients online. This wi ll be a ver y busy and demanding role that is customer service focused and heavy on CSR responsibilities .
C hat Operator Responsibilities
As a member of our Chat Team your responsibilities will includ e:
Offer genuine client service while assisting our clients via chat or phone.
Keep a positive attitude for your remote team members, Adobe team members , and our clients.
Work as a team to give our clients the best customer service possible.
Have e xcellent communication skills (written and oral).
Manage high volume chat system. Accurately and efficiently answer chats and assist w ith phone calls as needed .
Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc.
Have a great phone and chat voice (interactive, positive, calming).
Work well within the CSR team and with the other departments in our hospital.
Be detail oriented : Collect correct client / patient information, relay correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients.
Review and transcribe doctor voice mail messages at v arious times throughout the day .
Correct appointments as needed and f ollow up with team members and manager about incorrect appointments .
C ontact clients for doctors or techs as needed .
C ontact no show appointments for reschedul i n g .
Additional projects will be added as training and aptitude allow .
Expectations Unique to Remote Position
• Remain l ogged in and reachable by Adobe staff email and Microsoft Teams throughout shift.
• Clearly communicate with direct manager using Microsoft Teams , Email, Phone, or Vocera .
• For the first month: weekly o n l i n e meetings with direct manager. Then bi-weekly online meetings with direct manager .
• Bi -Monthly staff meeting ( ability to attend virtually) with direct manager and Client Service s team .
• Keep detailed daily log of all equipment complications. Email to IT Manager and Direct Manager at the end of shift.
• Follow all Adobe Animal Hospital polic ies including attendance and tardy policies.
• Ability to trouble shoot basic computer, internet, chat , and phone issues as they arise.
Qualifications
Workspace and environment requirements
• Dedicated work desk that will accommodate a desktop computer and full-size phone .
• Adequate internet connection. IT will assist with this and let you know the specifications.
• Distraction free work environment just like you were working in the hospital. A remote position is not a substitute for child or elder care.
Skills
• Experienced with multi-tasking
• Professional written and oral communication skills
• Strong work ethic
• Ability to stay on task without direct supervision
• Creative problem solver
• Independent
• Self motivated
• Client focused
• Able to effectively prioritize
Requirements for Applying
Minimum of two years p revious veterinary medical experience as an Assistant, Technician, or RVT
Computer experience
Experience with a multi-line phone system
Must be at least 18 years old, high school diploma, fluent in English (written and oral).
Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone.
Must be available to work one weekend day per week, and 2+ holidays per year
Pay Range
...term potential who will feel comfortable growing with us. We are looking for charismatic and driven people to join our team as an Event Server! Requirements: - One (1) year of related experience- Food Handlers Certification - Be able to lift 20lbs+- Detail...
...someone hungry to get into the field. Looking for a technician helper / driver to help with the day to day operations. Candidate will be able... ...a trade you can take with you. You will be required to pick up parts, and will help with installs as well as shadow our service...
...more information, please visit us at Position Summary INTERNSHIP SUMMARY: Students will be supervised by a Licensed Social Worker... ...teams with a multidisciplinary team approach. This is an unpaid internship. KEY RESPONSIBILITIES: Conduct Bio-psychosocial...
...highest level of support and solutions to our customers. As a Driver, Non-CDL, you are an integral part of success and responsible for... ..., including planned and unplanned overtime, which may include weekends Solid verbal and written communication skills This job...
We are seeking a skilled Butcher to join our team within our wholesale and retail meat department. The ideal candidate will have a passion for meat processing and customer satisfaction, ensuring high-quality preparation and presentation of meat products.