Job Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Ecosystem Security & Integrity (ESI) is a Global Risk group that is tasked with the role of upholding the security and integrity of the payment ecosystem through the interdiction of illegal and fraudulent activity. This is achieved through the deployment of risk quality control and/or compliance programs. The programs are deployed through Visa Rules and additional client guidelines and Visa performs quality control leveraging proprietary tools, specialized third party vendors, regional risk teams, and other stakeholders. ESI also works with internal and external stakeholders to further its charter and initiatives.

The person in this role will be a key contributor in the deployment of the Case Management processes that are part of the Visa Integrity Risk Program. The objective of these processes is to handle the various Quality Control findings, which include the identification of merchants that may not meet Visa Rules or requirements. Case Investigations handles findings from various internal and external discovery sources and is also responsible to perform controls on the accuracy of the Visa Acquirer and Merchant registration. This person will be working closely on the Case Investigations processes with the Global deployment mostly performed by the India-based Risk COE. The person will ensure related policies, procedures, and controls are executed consistently across all Visa regions as well as by internal and external stakeholders. 

Essential Functions

• Responsible for supporting the Case Investigation processes that support handling of all identifications of Program Quality Control findings
• Help developing criteria that drive a consistent assessment and wing-to-wing handlings of all types of Quality Control findings, supported by adequate oversight/governance and RACIs
• Ensure SLAs are built on strong and consistent program delivery, measured on cycle time, process quality and other criteria
• Work with Legal and other Stakeholders, ensure that communication to Acquirers on Quality Control findings is adequate and consistently executed
• Ensure processing of Acquirer responses, and support implementation of appropriate Visa actions according to various scenarios
• Working closely with the Program Manager and the Acquirer Control Manager, to implement escalation processes that ensure visibility and coordinated action on repeat or other high-risk findings
• Provide input to Risk MIS to enable tracking of case identification effectiveness

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic

qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred

qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Strong Visa or Payments industry experience
• Experience in collaborating with operational teams and deploying operational processes
• Self-starter who can communicate with a deep understanding of the company needs and enable people to move forward through complexity
• Self-driven with strong collaboration skills
• Flexible and creative thinker with strong execution skills, generate out-of-the-box solutions, manage ambiguity, anticipate the impact of decisions/initiatives and able to move seamlessly from high level concepts to details

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 112,100.00 to 162,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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